Frequently Asked Questions

I’ve never ordered with Frosted Flour before. Where do I begin?

The best thing for you to do is take some time and browse our website. Once you have a general idea of the product that will fit your celebration the best, visit our online order form. This form asks all the necessary questions we need answered to complete your order request.  Feel free to simply fill out this form online (after submitted, it is emailed to us), email us or give us a call  

I think I know what I want, but I have some questions before I place my order. What should I do?

Again, feel free to email us or give us a call.  Your questions are important us, however we might not be able to answer your call/email immediately due to our volume of orders. 

How far in advance should I place my order?

Frosted Flour’s general rule of thumb is a minimum of two weeks prior to your celebration.  During the busy summer months and wedding season, our capacity is quickly filled each week, and you should think about placing your order 3-4 weeks prior to your celebration.  This is especially true around major holidays & graduation time.  Please remember that Frosted Flour works on a first come, first serve basis.  Occasionally we can fit in last minute orders; however this is dependent completely upon our weekly schedule. You should not expect to order a cake and be able to pick it up the next day. 

Do you offer any gluten-free items?

Yes.  We currently can provide you with  chocolate and vanilla gluten-free cakes (custom order) and cupcakes (daily in our case). 

Do you deliver?

We deliver to weddings, restaurants and corporate accounts with a minimum order of $350.00.  

What's the best time to place a custom order?

Monday-Wednesdays from 10:00am-5:00pm is your best option to place an in person order. Thursday-Saturdays are the busiest days in the bakery. Please keep in mind during these busy days we are focusing on our orders and have a limited amount of time to take new orders. If we are able to step away to get the order processed please allow for some waiting time until we can get a decorator to place your order.